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Frequently Asked Questions If you ever need to ask us a question we are only a phone call away but you may find these FAQs handy to start with. How do I place my order? There are three easy ways to place your order:- Send us an official purchase order via FAX or post.
- Email education dawsons.co.uk with your order details. Make sure you include your official Purchase Order number.
- Order online - Again, please remember to provide us with your official Purchase Order number. When orders are placed online or via email we may request verification from your finance department.
What information needs to be included on the order? To ensure the fast and accurate processing of your order it should include the following:- The school name and address.
- The invoice address (if different).
- An official Purchase Order number.
- An Order Code and a price for each product ordered (Order Codes can be found next to the price of each product in the catalogue or on our website).
How much is delivery? Nearly all mainland UK orders are subject to a standard £7.00 delivery charge (£10 for Northern Ireland) but you will see that we offer free delivery on some of our digital pianos. The delivery charge for an acoustic piano will vary depending on the instrument, your location, and whether stairs are involved. We are able to offer some of the most competitive piano delivery charges in the UK. Please call us or email us for a quote.
Do you provide next day delivery? Yes! If a product is in stock it will normally leave us within 48 hours of receiving your order but if you need something very urgently please call us or email us to let us know. We can often deliver the very next day. What if you don't have stock of a product? We have a very good relationship with all our suppliers and, realistically, can normally get most items within 7-10 working days (often much sooner). If the suppliers themselves are out of stock it can take considerably longer of course but we will do our best to keep you informed of any stock issues as they arise. We will also try to help you by finding suitable alternatives wherever possible. If you are concerned about delivery timelines please pick up the phone and give us a call or email us. We're here to help! We can also check stock availability for you before you place an order. What if my order arrives damaged or faulty?!! 99% of our deliveries go without a hitch but accidents do happen. First of all it really helps us to pursue a claim if you write "UNCHECKED" on the documentation when you sign for your goods as it may not be immediately apparent that any damage has occurred. If the boxes are visibly damaged please check the goods inside them before signing for them, or refuse the delivery and the courier will have to return the goods to us. In any event, should you be unfortunate enough to take delivery of damaged or faulty items please inform us within 48 hours and we will have them collected and provide replacements as soon as possible. How do I book a training session? Simply call us or email us for a quote. Let us know what you would like training on and the dates that you are available and we will book you in. |
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Please note: that all the prices shown on this website exclude VAT at 15%.
They are only available to bonafide Educational establishments. |
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